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Privacy Policy

Introduction

This Privacy Policy (“Policy”) explains how VISYOO Ltd. (“we”) uses your personal data when you use our website.

It does not address other types of data processing VISYOO Ltd. undertakes, for example for the purposes of service delivery or employee management. Additional policies are in place addressing these processes and relevant information is provided to data subjects as required by law.

Data Controller

The Data Controller of personal data processed in accordance with this Policy is VISYOO Ltd., a registered company in the UK  Company Number: 366634080. Our address is Visyoo Ltd, 2 Bridge Farm Offices, Harberton, Totnes, Devon, England, TQ9 7PP.

Visyoo Ltd. is registered with registered with the Office of the Information Commissioner.

If you have any questions about this Policy, how we deal with your personal data, or to exercise your rights as a data subject, you can contact us via post to our registered address or email to info@visyoo.com.

Guiding principles

We make every reasonable effort to ensure we processes personal data lawfully, transparently and with adequate protections in place.

We limit personal data processing to what is necessary for the purpose it was collected for.

What personal data we process and why

Website contact form: when you contact us via this website we collect your name, email address, phone number and information concerning your enquiry. The lawful basis for the processing of this data is contract, since you have asked us to respond to your enquiry about our services.

Chatbot: when you engage with us via the VisyooBot we may collect your name and email address in order to direct you to an operator or get back to you at a later time. We may also collect additional personal data concerning your enquiry and/or contained in documents you chose to send us via the chatbot service. The lawful basis for the processing of this data is contract, since you have asked us to respond to your enquiry about our services.

Mailing list: if you elect to join our mailing list we process the personal data needed to send you emails about our services on the basis of your consent. You can withdraw your consent at any time by using the “unsubscribe” link in the emails you receive or sending an email to info@visyoo.com.

Cookies: we use essential and non-essential cookies on our website to enable it to function, protect the website and analyse traffic, which may include personal data. When you first visit our website, you are provided with a choice to accept or reject the use of non-essential cookies through our cookie management platform. We only deploy non-essential cookies on the basis of your consent. The essential cookies are deployed on the basis of our legitimate interests in maintaining a functional and secure website. To change your cookie preferences, you will need to clear your cookie cache through your browser settings and then visit the website again and re-submit your choices through the cookie management platform.

Information security

We take all reasonable steps to ensure that personal data is processed securely and treated in accordance with this Policy. The technical and organisational measures we put in place to prevent unauthorised access to personal data include limiting staff and contractor access to personal data in accordance with specific job responsibilities or contractual obligations, the encryption of data where possible and the institution of security protocols and staff training.

Although we do our best to protect your personal data, information transmitted over the internet remains vulnerable to interception. For this reason, any personal data shared over the internet with us is at the data subjects’ own risk.

Data processors

We engage certain third parties to process data on our behalf, this includes cloud computing providers. Data is shared with these third parties on the basis of contractual terms and data processing agreements which ensure confidentiality and compliance with data protection laws. A list of subprocessors used by Visyoo is available upon request.

Social media

We use social media and social networking to inform people about our business services. Personal data processed by social media platforms is subject to the terms and conditions of the platform owners, which may act as controllers of that data.

If you engage with Visyoo Ltd’s social media accounts you should check Facebook’s Data Policy [link: https://en-gb.facebook.com/policy.php] and Linked in’s Privacy Policy [link: https://www.linkedin.com/legal/privacy-policy], which are subject to regular change, to understand how your data may be used.

Visyoo Ltd’s social media accounts and pages are managed by Visyoo staff members. Visyoo Ltd’s is not responsible for any comments, links or content produced by third parties.

Data retention

We retain your data for as long as needed to fulfil the purposes for which it was collected or, where applicable, until you withdraw your consent. Data collected for the purposes of contracting with you will be retained in accordance with the contractual provisions, or, if we do not subsequently enter into a contract, deleted after two years.

Your rights

Where Visyoo Ltd processes your personal data, you may have the right:

  • to be informed as to whether VISYOO Ltd holds data about you.
  • to access that data.
  • to have inaccurate data corrected.
  • to have your data deleted.
  • to opt-out of particular data processing operations.
  • to receive your data in a form that makes it “portable”.
  • to object to data processing.

to receive an explanation about any automated decision making and/or profiling, and to challenge those decisions where appropriate.

You can seek to exercise these rights via email to info@visyoo.com or post to Visyoo Ltd, Suite 2 Rear of, 35 Fore St, Totnes TQ9 5HN.

You also have the right to lodge concerns or complaints with the UK Information Commissioner’s Office.

Changes and revisions

This Policy was published on 11 October 2021. This Policy may be updated from time to time. Material changes and revisions will be listed here and/or communicated to affected data subjects as required.